Return Policy / Claims

    We cannot be responsible for breakage, damage, or loss of merchandise while in transit. Therefore, all shipments should be checked immediately upon receipt for possible loss or damage before the delivering carrier leaves.

    If you should find any loss or damage, the driver should be notified so that the can make an inspection and fill out a claim form to be returned with the driver.

    You must also notify Five Star / TJ King within 5 days from the date of delivery so that we can send you replacement product promptly.

    Return of product requires a Return Materials Authorization (RMA). No return of product will be accepted without first obtaining an RMA from Five Star / TJ King. No returns on food products will be accepted.

    To notify us of a freight claim, or to obtain a Return Materials Authorization (RMA) click here.